Effective Date: 11/11/2024

These Terms and Conditions (“Terms”) govern the use of the website and services provided by Romino Taxi (“we,” “us,” “our”). By accessing or using our website and booking services, you agree to be bound by these Terms. If you do not agree with these Terms, you should refrain from using our services.

1. Services Provided

Romino Taxi provides transportation services primarily in Athens and across Greece, including:

• Taxi bookings via our website.
• Transportation via licensed taxi drivers.
• Payment processing through WooCommerce, Google Pay, Apple Pay, and direct bank transfers to our Eurobank account.

By using our services, you agree to comply with these Terms and all applicable local and national laws.

2. Booking and Payment

• Booking: Customers can request a taxi through our website. Once the booking is confirmed, you will receive a confirmation email or message. Bookings are subject to availability.

• Payment:

  • Payments for services can be processed via WooCommerce, Google Pay, Apple Pay, or direct bank transfer to our Eurobank account.
  • Prices listed on the website include all taxes, legal fees, and the total cost of the transfer. The displayed price is the final price unless the customer opts to pay via direct bank transfer, where transaction fees may apply (paid by the customer).
  • For longer trips (distances over 65km), the customer can view the price on the booking form but is advised to contact us first to confirm the fare.

3. Refund and Cancellation Policy

• Cancellation 12 Hours or More Before Pickup: Full refund, minus transaction fees.

• Cancellation Between 6 and 12 Hours Before Pickup: 50% refund, minus transaction fees.

• Cancellation Less Than 6 Hours Before Pickup: No refund will be issued.

• Refund Process: Refunds will be processed to the original payment method within 7 days. For direct bank transfers, refunds will be issued to the same bank account from which payment was made.

• Transaction Fees: The customer is responsible for paying any transaction fees related to the payment method used (e.g., credit card fees, bank charges).

4. No-Show Policy

• Airport Pickup: Complimentary waiting time of 1 hour from the time the flight lands at Athens International Airport.
• Port or Train Station Pickup: Complimentary waiting time of 30 minutes from the scheduled pickup time.
• Hotel, Sightseeing, and Other Pickup Locations: Complimentary waiting time of 15 minutes from the scheduled pickup time.

If you fail to arrive within the specified time and do not contact us, you will be marked as a No-Show. No refund will be issued in the event of a No-Show.

5. Delays and Refunds

• Delays Over 15 Minutes: If the pickup is delayed for more than 15 minutes from the scheduled time, and no valid force majeure event can be demonstrated (e.g., extreme weather, traffic accidents), the customer is entitled to a full refund.
• Force Majeure: Events beyond our control, including but not limited to weather conditions, traffic, accidents, or strikes, will not result in refunds unless the delay exceeds 15 minutes without an acceptable cause.

6. Service Area

Romino Taxi operates in Athens, Attica, and throughout Greece. For bookings outside Athens or for long-distance trips exceeding 65 km, the fare will be calculated based on distance. We recommend that customers contact us in advance to confirm pricing and availability for long trips.

7. Child Safety Seats

• Booster Seat: Required for children aged 3-12 years.
• Child Seat: Required for children aged 6 months to 3 years.
• Infant Seat: Required for children aged 0-6 months.

Customers must book these seats in advance when traveling with children in these age groups. Failure to do so may result in refusal of service.

8. User Responsibilities

• Accuracy of Information: The customer is responsible for providing accurate and complete information, including the number of passengers, luggage, and any special requirements (e.g., child safety seats).
• False Information: Providing false or misleading information during booking (e.g., incorrect number of passengers, luggage, or other details) may result in refusal of service.
• Customer Behavior: Passengers are expected to behave respectfully during the ride. We reserve the right to refuse service if a passenger is disruptive, under the influence of alcohol or drugs, or exhibits violent behavior.
• No Unauthorized Use: You may not transfer or resell your booking to another party.

9. Right to Refuse Service

Romino Taxi reserves the right to refuse service to customers who:

• Provide false or misleading information during booking.
• Appear to be under the influence of drugs or alcohol or behave in a disruptive manner.
• Fail to comply with local laws, safety regulations, or the reasonable requests of the driver.
• Pose a risk to the safety or comfort of the driver or other passengers.

10. Health and Safety

Romino Taxi adheres to all applicable health and safety regulations. This includes:

• Ensuring that vehicles are in a roadworthy condition and regularly maintained.
• Requiring passengers to wear seatbelts at all times during the ride.
• Prohibiting smoking, eating, or drinking alcohol inside the vehicle.

For the safety of all passengers, if a customer refuses to wear a seatbelt or engage in any dangerous activity, the ride may be terminated immediately, and no refund will be issued.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by Romino Taxi. We are not responsible for the content or practices of third-party websites, and the inclusion of a link does not imply endorsement by Romino Taxi. We encourage you to review the terms and privacy policies of any third-party services you access via our website.

12. Data Protection and Privacy

Romino Taxi is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). Any personal data you provide will be handled in accordance with our Privacy Policy, which you can access on our website. By using our services, you consent to the collection and processing of your personal data as outlined in our Privacy Policy.

13. Limitation of Liability

Romino Taxi’s liability to the customer is limited to the total amount paid for the booking. We are not responsible for any indirect, incidental, or consequential damages, including but not limited to loss of profit, personal injury, or property damage, arising from the use of our services. In no event shall our liability exceed the total booking price.

14. Force Majeure

Romino Taxi will not be liable for any failure to perform its obligations under these Terms due to any event beyond our reasonable control, including but not limited to:

• Natural disasters (e.g., earthquakes, floods).
• Traffic accidents, road closures, or delays.
• Strikes, government actions, or pandemics.
• Any other events that hinder the provision of services.

In such cases, we will make reasonable efforts to notify you and offer alternative solutions where possible.

15. Amendments to Terms

Romino Taxi reserves the right to amend or update these Terms at any time. All changes will be posted on this page, and the revised Terms will be effective immediately upon posting. By continuing to use our services, you accept the updated Terms. We encourage you to review these Terms periodically.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Greece. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Athens, Greece. Before pursuing legal action, both parties agree to attempt to resolve disputes through mediation or alternative dispute resolution methods, if applicable.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to be in full force and effect. The unenforceable provision will be replaced by a valid provision that reflects the original intent as closely as possible.

18. Intellectual Property

All content on the Romino Taxi website, including text, logos, images, and graphics, is the intellectual property of Romino Taxi and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from the website without prior written permission.

19. Entire Agreement

These Terms and Conditions represent the entire agreement between you and Romino Taxi concerning the services provided. Any prior agreements, representations, or understandings, whether oral or written, are superseded by these Terms.

20. Contact Us

For any questions or concerns about these Terms, please contact us at:

Romino Taxi

Email: rominotaxi@gmail.com

Phone: +30 6986703257

Address: Pyrras 17, Athens, Attica, Greece